Family Ties launches employee development push across home services teams

Family Ties Air, Plumbing & Drain has launched its Best & Brightest Initiative to expand training, coaching and career development across its Southern California workforce. The company says the program is meant to improve employee growth and customer service as it scales. Why it matters: - Family Ties is tying employee development directly to customer experience and long-term business performance. - The initiative is designed to help the company compete in a home services market where training and retention can shape service quality. - The program also supports Family Ties’ expansion across Southern California. What happened: - Family Ties Air, Plumbing & Drain announced the launch of its Best & Brightest Initiative on June 14, 2026, in Riverside, California. - The company framed the program as a company-wide commitment to employee development, continuous training, leadership growth and professional excellence. - The initiative covers service technicians, installers, customer service representatives, dispatchers, managers and leadership teams. The details: - The program includes weekly technical and customer service training. - It also includes leadership development programs, sales and communication workshops, hands-on field coaching and product and technology education. - Family Ties will offer industry certification support, career advancement pathways, ongoing performance reviews and mentoring. - The company says the effort also includes personal and professional development opportunities. - CEO Jeremy Prevost said training is one of the most overlooked competitive advantages in the home service industry. - Prevost said the company views training as an investment, not an expense. - Prevost said the goal is to build great people, not just a great HVAC and plumbing company. Between the lines: - Family Ties is borrowing a professional sports mindset to make a case for constant practice, coaching and performance review. - The message suggests the company sees skill-building as a way to strengthen trust, communication and accountability, not just technical output. - The initiative also positions employee growth as a driver of homeowner satisfaction and longer-term customer relationships. What’s next: - The Best & Brightest Initiative will become a core part of Family Ties’ culture and long-term vision as the company grows. - The company says the program is part of its effort to become one of the most respected employers and service providers in the home services industry. - Family Ties says the initiative will continue supporting its No Pushy Sales Philosophy, Three Options Guarantee and broader training-first approach.